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Our Terms, Your Rights — Clear and Straight

mt1 operates under a defined legal framework that sets out what you can expect from us and what we ask of you.

Account Terms ApplyLocal Law Governs EligibilitybKash · Nagad · Rocket CoveredBangladesh-Focused Policy
mt1 Our Terms, Your Rights — Clear and Straight
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

For questions about our terms, account conditions, or your rights as an account holder, our support team handles legal queries directly. You do not need a lawyer to ask a straightforward question about how a clause affects your account — just get in touch through one of these channels and we will give you a plain-language answer.

Team online

Live Chat

Available directly inside your account dashboard. Fastest path for questions about specific clauses, wallet terms, or account-level conditions.

Email Support

Send detailed legal or account queries to our support address. We respond with documented answers you can keep for your records.

Account Help Centre

The Help Centre inside your account covers common legal questions about deposits via bKash, Nagad, and Rocket, plus account suspension and closure procedures.

ACCOUNT SECURITY POLICY

How We Handle Your Data and Account

Our approach to data handling is straightforward: we collect what is needed to run your account, process your transactions, and meet our compliance obligations — nothing more. Your bKash, Nagad, and Rocket payment details are handled through verified transaction paths and are not stored in a form that exposes your wallet credentials to us or to third parties. Account security relies on OTP verification at login and at withdrawal — your registered mobile number receives a one-time code each time a sensitive action is triggered. Data retention follows the period required by applicable financial and gaming regulations in the regions where we operate.

Data Collection Scope

We collect account registration details, transaction records, and session data needed to operate your wallet and comply with regional requirements. No unnecessary data is retained.

Cookie Use

We use cookies to keep your session active, remember your lobby preferences, and measure which sections of the site you visit. You can manage cookie settings in your browser at any time.

Retention Period

Account and transaction data is kept for the period required under applicable regulations. When that period ends, data is deleted or anonymised unless a legal hold applies.

Your Rights and Requests

You can request a copy of your account data, ask us to correct inaccurate records, or ask about deletion. Contact support in writing and we will confirm next steps promptly.

Common Questions About Our Legal Terms

These are the questions we hear most often about our terms, account conditions, and user rights. If yours is not here, the support chat inside your account is the quickest place to ask.

Yes, directly. Access depends on your local law and the regions we currently serve. If online gaming or wagering is restricted where you are located, those restrictions apply to your account.

The version on this page is always current. When we update the terms, the date at the top changes and we notify you via your registered account contact before the update takes effect.

Send a written request through our support email. We will confirm receipt and provide your account data summary within the timeframe required by applicable law in your region.

All transaction records — bKash, Nagad, and Rocket — are logged to your account statement and retained for the period required by applicable financial regulations. You can view them in your account history at any time.

Yes. Submit the request in writing via support email, specifying what you want corrected or removed. We will review it against our retention obligations and respond with what is possible.

Reach out through live chat or email before taking any action. Our team can clarify how a clause applies to your specific account situation. Where local law conflicts with our terms, local law takes precedence.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.